Some of my tenants have reported lately that the RTA Trip Planner doesn't seem to return the best route and then they can't get an accurate time for the route that they think they should take. Sometimes, this happens due to schedule issues (some routes may not be running on a particular day or a particular time). If you have verified (by looking at the route schedule) that the route is indeed running at that time, do the following:
1) Check to make sure your Arrival or Departure time in the application is properly selected.
2) If it is properly selected, then split your trip into two parts and enter the parts individually.
This will, in turn, get your trip close to correct. If you do each leg separately, you should be able to get a more accurate time for your trip duration. A pain in the rear, but it works.
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